While developing an inventory management system for a restaurant, you need to:
- Understand the restaurant’s operations: You need to understand how the restaurant you are creating an inventory management system for operates. You need to understand what its inputs are, what its outputs are, how its supplies come in, how its output stock goes out… and so on.
- Design the inventory management system’s front-end: This is the part of the inventory management system that the end-users are to interact with directly. So this is where you create the data entry screens, the database querying forms, the reports formats… and so on. The most important thing here is to ensure that what you come up with is user-friendly, and is something that even people with modest IT skills can work with.
- Create the inventory management system’s back-end: At this stage, the main task is to create the database to power the inventory management system. If you are using a RDBMS system, you create the tables, the columns, the rows (records) and so on. Then you ensure that the back-end connects to the front-end seamlessly. The end result should ideally be a robust system – you know, something similar to GM’s global connect portal.
- Test the inventory management system properly: You should first test the system on your own computer, before proceeding to test it in the ‘Live’ environment within the restaurant where it is to be used. And should you discover that there are some issues with the inventory management system [during the testing phase], you need to have them resolved before proceeding.
- Deploy the inventory management system: This is the stage where the inventory management system actually starts being used in the restaurant’s day to day operations. The most important thing here is adequate training. Ensure that the staff members who are to work with the inventory management system are properly trained on its use, before they start using it in the ‘Live’ environment.
There are numerous lessons that upcoming restaurant operators can learn from the Tuckeria restaurant. Those include the facts that:
- It helps to offer a unique menu: It is impossible to dispute the fact that Tuckeria restaurant’s success is, to a great extent, attributable to the establishment’s unique menu offering. Having a unique menu may be a question of offering dishes that the other restaurants you are competing with aren’t offering. It may also be a question of offering the same dishes as your competitors, but then preparing yours in a unique manner which ultimately draws customers to your establishment.
- People are ready to pay premium prices for quality dishes: We find restaurant operators who are afraid of offering very high quality dishes because they fear that offering such dishes would be too costly, and the customers wouldn’t be able to afford the resultant prices. But looking at the Tuckeria restaurant’s operations dispels such notions. People are willing to pay premium prices, as long as they are getting something that truly justifies the higher prices.
- Consistency is very important in a restaurant’s operations: Every time you venture into a Tuckeria restaurant, you are assured of getting the same quality of food, the same quality of ambience, the same quality of service… and so on. This is as a result of consistency in the restaurant’s operations. And this is important, because customers expect consistency in the restaurants they visit frequently. Just as prepaid card users always expect the PrepaidCardStatus login system to always work in a consistent manner, so do restaurant customers always expect the operations of the restaurants they visit to be always consistent.
- A restaurant can only succeed through proper operational systems: After learning that consistency is very important in a restaurant’s operations, the next question that arises is as to how that consistency is supposed to be achieved. And the answer is that a restaurant can only achieve consistency in its operations through proper operational systems. Thus, as a restaurant owner, if you wish to achieve success, you need to figure out a system through which each and every operation within your establishment would be performed. The alternative to this is having an ad hoc arrangement – where employees do things as they deem fit – and that is a recipe for chaos (and ultimately failure) in a restaurant setting.
This coming weekend, I am looking forward to a sumptuous meal at the local Tuckeria restaurant. We have decided that we will be holding our 10th anniversary feast at the local Tuckeria restaurant, and that is the context within which I am expecting the sumptuous meal. One challenge that I am grappling with though is in figuring out whether the Tuckeria restaurant accepts payments through gift cards. That is because I have a Target Visa Gift card that I received (from a wealthy aunt, as a new year gift) with $50 in it — and that is what I am planning to use. I have already visited the Target Visa gift cards portal, at www.mybalancenow.com and found out that there is indeed some $50 in the card – more than enough to finance a sumptuous feast at the local Tuckeria. The only difficulty I have is in finding out whether the local Tuckeria restaurant does accept payments through Target gift cards.
Now the best way to figure out whether the local Tuckeria restaurant does accept payments through Target Visa gift cards is of course by inquiring directly (from the restaurant). The only problem I am having in this regard is in that I don’t know the local Tuckeria restaurant’s phone number. All I can get on the Tuckeria restaurants’ website is a general sales phone number — one that apparently processes nationwide queries. Yet what I am interested in is the specific phone number for the local Tuckeria…
I have the option of driving to the local Tuckeria restaurant, and making enquiries in person as to whether the establishment accepts payments through gift cards (specifically Target gift cards). But I find that idea off-putting, due to the fact that the local Tuckeria restaurant is quite some distance away. Therefore if I decide to drive there, I could end up spending quite a bit of money on fuel. In any event, I have noticed that in most establishments, the enquiries that come by phone (or email) are handled better than those made in person. Which is why I would have preferred to contact the Tuckeria restaurant management either by phone or email, to find out whether they accept Target Visa gift card payments.
I have been told that my last blog post “comparing a L Brands store to a Tuckeria restaurant’ was unfair.
That, for one, the types of customer that the L Brands store targets are very different from those targeted by the Tuckeria restaurant. Whereas the L Brands store targets the mass market, the Tuckeria restaurant targets a niche market. Therefore, if you happen to find just a few people at the Tuckeria restaurant (compared to the huge hordes of people at the L Brands store), you shouldn’t take that to be a failure on the part of the Tuckeria restaurant. The Tuckeria restaurant is meant to be exclusive, and that is exactly what is at play when you find just a handful of people at Tuckeria…
Further, I have been told that the stuff sold at the L Brands store is very different from the stuff sold at the Tuckeria restaurant. Whereas people will always be in need of apparel on a day to day basis, the reality about most people’s lives is such that they only get to eat out once in a while. This then explains why the Tuckeria restaurant is unlikely to be having the huge hordes of people typically found at the L Brands store. In any event, whereas people do pop into the L Brands store for ‘window shopping’, it is highly unlikely that anyone would venture into the Tuckeria restaurant just to look at the foods on display!
At yet another level, I have been informed that the type of people who work at the L Brands store (whom associateresourcesetm.com refers to as ‘associates’) is very different from the type of people who work at the Tuckeria restaurant. Therefore it is unfair to compare the shopping experiences, as you are dealing with different types of workers, who are trained in vastly different ways. The L Brands staff are trained to deal with the masses, whereas the Tuckeria staff are trained to deal with a niche market.
Yesterday, I found myself comparing a L Brands store to a Tuckeria restaurant. I had dined at a Tuckeria restaurant earlier in the afternoon, before proceeding to a L Brands store for some shopping later in the evening. Now I was trying to compare the experience I had at the Tuckeria restaurant with the experience I later had at the L Brands store.
The idea of comparing a restaurant (Tuckeria) with a clothing store (L Brands) may seem odd, even crazy perhaps. At first glance, it looks like comparing oranges to mangoes. Yet when you come to think of it, there are some common parameters, on the basis of which they can be compared – including quality of service, diversity of merchandise and pricing.
With regard to the quality of service, I found the Tuckeria restaurant slightly better than the l brands store. The staff at the Tuckeria restaurant seemed to be slightly more attentive than the ones at the L Brands store. But this is understandable, keeping in mind that Tuckeria is a restaurant, where customers expect to be served with everything, whereas L Brands is a clothing store where the customers pick whatever they need without needing much assistance from the staff.
With regard to the diversity of merchandise, I found the L Brands store superior to the Tuckeria restaurant. This is to say that while at L Brands, I found myself having greater freedom of choice than at Tuckeria. Again this is understandable, given the fact that L brands, as clothing store, deals with non-perishable stuff whereas Tuckeria (as a restaurant) has to prepare only the amount of food it can sell within a short period of time.
Turning to the question of pricing, I found both the L Brands store and the Tuckeria restaurant to be pricey establishments. The sorts of establishments that a person of modest means would struggle to fit in.
It is fun and entertaining to eat in a restaurant because the waiter and the cook will strive to provide good service to you. They want you to leave good tip and to become repeat customers. When a customer likes the good service, they are more likely to tell their friends, acquaintances or coworkers about the restaurant.